Moonwin Casino Privacy Policy

This Privacy Policy explains how Moonwin Casino collects, uses, stores, and protects information relating to visitors, account holders, and players who access our online casino services in Canada. It applies to information provided through our website, account registration process, customer support channels, promotional activities, and related services.

By using Moonwin Casino, you acknowledge that your information may be processed as described below. Our services are intended for individuals aged 18 or older. This policy is designed to provide clear information about our privacy practices and the choices that may be available to you.

Information We Collect

Moonwin Casino may collect information that you provide directly, information generated through your use of our services, and information received from selected third parties. The type and amount of information collected depends on how you interact with us.

Information You Provide

• Identity and registration details, such as your name, date of birth, country of residence, and username.
• Contact information, including your email address, telephone number, and relevant correspondence.
• Account and transaction information, including deposits, withdrawals, payment method details, and records of account activity.
• Information supplied during customer support enquiries, responsible gaming requests, complaints, or other communications.
• Documents or details needed to verify an account, protect the platform, or meet applicable operational obligations.

Information Collected Automatically

When you visit or use Moonwin Casino, we may collect technical and usage information. This can include your IP address, browser type, device characteristics, operating system, language settings, pages viewed, session times, referral sources, and interactions with website features. We may also record login events, game activity, betting activity, and information about errors or service performance.

How We Use Information

We use personal information for legitimate operational, security, and service-related purposes. These purposes may include:

• Creating and managing your Moonwin Casino account.
• Processing deposits, withdrawals, bonuses, and other account-related transactions.
• Providing games, website functions, customer support, and requested services.
• Confirming account details and helping prevent unauthorised access, fraud, abuse, and suspicious activity.
• Monitoring account activity to support platform integrity and responsible gaming practices.
• Sending service messages, security notices, transaction updates, and other essential communications.
• Providing promotional communications where permitted and according to your preferences.
• Analysing usage trends, improving website performance, and developing new features.
• Maintaining business records, resolving disputes, and enforcing our terms and policies.

Where appropriate, we may use aggregated or de-identified information for analysis, reporting, and service improvement. Information processed for these purposes is handled in a way intended to reduce the possibility of identifying an individual.

Cookies and Similar Technologies

Moonwin Casino may use cookies, pixels, local storage, and comparable technologies to operate the website and understand how visitors use it. These technologies can support account login, security controls, language or session preferences, website performance, and analytics.

Some cookies are essential because particular website functions may not work properly without them. Other technologies may help us measure traffic, identify technical problems, remember preferences, or assess the effectiveness of communications and promotional activity.

Your browser or device may allow you to manage cookies through its settings. Blocking or deleting certain cookies may affect account access, game functionality, or other parts of the website. Where a separate cookie notice or consent tool is provided, it may contain additional information about available choices.

Data Sharing

Moonwin Casino does not share personal information indiscriminately. We may disclose information when reasonably necessary to operate the service, protect users, comply with lawful requests, or manage our business.

Recipients may include payment processors, identity and verification providers, fraud prevention specialists, technology providers, hosting companies, customer support contractors, analytics providers, professional advisers, and other suppliers that assist us in delivering the platform. These providers may access information only as needed for their assigned services and are expected to handle it appropriately.

We may also disclose information to competent authorities, courts, law enforcement bodies, or other authorised parties when required by a valid legal process or when disclosure is reasonably necessary to protect rights, safety, the platform, or the public. If Moonwin Casino is involved in a merger, acquisition, restructuring, sale of assets, or similar business event, information may be transferred as part of that transaction, subject to appropriate safeguards.

Data Security

We use administrative, technical, and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse. These measures may include access controls, authentication procedures, secure transmission methods, monitoring, staff guidance, and supplier review processes.

No online service can guarantee absolute security. You are responsible for keeping your login details confidential, using a secure device, and notifying Moonwin Casino promptly if you believe your account has been compromised. We may restrict access, suspend an account, or take other protective action when security concerns arise.

Data Retention

We retain personal information for as long as it is reasonably needed for the purposes described in this policy. The retention period may depend on the nature of the information, the type of relationship we have with you, account activity, security requirements, dispute resolution needs, and any applicable recordkeeping obligations.

When information is no longer required, we may delete it, anonymise it, or securely isolate it from active systems. Some information may remain in limited backups for a period of time before it is permanently removed or overwritten. Retention does not mean that every item is used continuously throughout the entire period.

Your Rights

Depending on your location and the circumstances of the request, you may have rights concerning personal information held by Moonwin Casino. These may include requesting access to information, asking for inaccurate details to be corrected, seeking deletion where appropriate, objecting to or limiting certain processing, and withdrawing consent when processing is based on consent.

You may also be able to manage promotional preferences by using an unsubscribe option in a marketing message or by contacting us. Essential service, security, transaction, and account communications may still be sent when necessary to administer your relationship with Moonwin Casino.

Requests may need to include enough information for us to identify the relevant account and confirm that the request is genuine. We may decline or limit a request where permitted by applicable rules, including where fulfilling it would compromise security, affect another person’s privacy, or prevent us from meeting a legitimate operational obligation. If a request cannot be fulfilled, we will aim to explain the reason where appropriate.

Third-Party Services

The Moonwin Casino website may include links, integrations, payment options, or content supplied by third parties. Those parties may collect or process information under their own privacy notices and terms. This policy does not govern services that we do not control.

Before submitting information to an external provider, you should review that provider’s privacy information carefully. We select service providers with consideration for security and reliability, but we cannot control independent third-party practices, availability, or content.

International Transfers

Some service providers or business partners supporting Moonwin Casino may process information in a country different from the one in which you live. As a result, personal information may be transferred, accessed, or stored across borders.

Where information is handled internationally, we take steps intended to promote appropriate protection and controlled access. The safeguards used may depend on the destination, the service involved, the nature of the information, and the requirements that apply to the relevant transfer. By using the service, you acknowledge that international processing may occur as described in this policy.

Policy Updates

Moonwin Casino may revise this Privacy Policy when our services, technologies, business arrangements, or privacy practices change. The updated version will be made available through the website, and the revised date or other notice may be displayed where appropriate.

Changes generally take effect when published unless a different effective date is stated. We encourage you to review this page periodically. Continued use of the services after an update may indicate that you have read the revised policy, subject to any rights or notices required by applicable law.

Contact Information

If you have a privacy question, wish to make a request, or need clarification about how Moonwin Casino handles information, please contact our support team at [email protected]. Please avoid sending unnecessary sensitive information in an initial message. We may ask for additional details through an appropriate channel so that we can verify your request and respond securely.

We aim to review privacy enquiries within a reasonable period. The time needed to respond may vary depending on the nature of the request, the information involved, and the checks required to protect account security.

Last updated: 8 September 2026